Shipping & Delivery Policy

We deliver across Gauteng, including Johannesburg, Sandton, Randburg, Roodepoort, Midrand, Centurion, Pretoria, Kempton Park, Edenvale, Bedfordview, Germiston, Boksburg, Benoni, Brakpan, Springs, Nigel, Alberton and Fourways.

Outside these areas, contact us on +27 87 008 9107 — we can often still help, and will quote any travel cost upfront before you commit.

• Jet-Air units: next working day delivery and installation on confirmed orders, subject to stock and your chosen date.
• LG units: delivered and installed within two working days on confirmed orders.
• Timelines run from the moment your order is confirmed by a member of our team, not from when the form is submitted.
• Timelines are working-day estimates. Weekends, public holidays, load shedding, weather and supplier stock can affect them — we will always keep you updated.

• Standard delivery within our Gauteng service area is included in the price shown on the product page.
• Deliveries outside the standard service area, or to locations with difficult access, may attract a travel surcharge. This is always quoted and agreed with you before delivery.

• You choose a preferred date when you book on the site. We then confirm that date and an arrival window with you by phone or WhatsApp.
• You can reschedule free of charge up to 24 hours before the agreed date.

• Someone aged 18 or older must be at the address to receive the goods, sign for them and make payment.
• Please check the unit and packaging before accepting. Any visible transit damage must be pointed out to our team on the spot so we can replace or repair it immediately.
• Once you have accepted the delivery, payment is due in full by mobile card machine or instant EFT.
• If installation was booked, our technicians complete the installation the same visit wherever possible.

• Please make sure our team can reach the property — estate or complex access, security clearance, gate codes and parking.
• For installations, the indoor and outdoor unit locations must be safely accessible and a compliant power supply must be available.
• Where a crane, scaffolding or specialised access is needed, this is quoted separately.

• If nobody is available, the address is incorrect, access is refused, or payment cannot be made on arrival, the delivery is treated as failed.
• A re-delivery fee may apply to cover the second trip. We will tell you the amount before rebooking.
• Repeated failed deliveries may result in the order being cancelled.

Risk in the goods passes to you once the delivery has been accepted at your address. Ownership passes only once payment has been received in full and cleared.